|Self Seal Service
Post sale service is a critical part of a successful self seal mailer
system. End user installations will at some point require technical
support and service of the folder sealer.
InfoSeal provides "First Call" service on all the machines
that we sell. Our phone support technicians are available toll-free
from 8:00 AM to 8:00 PM Eastern time five days a week. If we cannot
solve the support issue over the phone we provide next business
day on site support nationwide. Same day premium level service is
available in some cities.
We encourage our resellers and their end users to read the "Frequently
Asked Questions" document available on this website. Many service
and support issues are addressed in this document. We have found
that with a properly trained operator at the user site many support
issues can be solved with over the phone assistance. For mission
critical applications such as payroll we always recommend
end users consider having a second folder/sealer on hand as backup
in the event of an equipment failure.
The InfoSeal Self Seal Service support procedure is as follows:
- End users call the toll free Self Seal Service support line
- Our phone support techs will diagnose the problem and attempt
to resolve the issue or at least improve the condition to a level
where the end user can complete their processing batch and then
await on site service. We maintain working models of all our folder/sealers
for our phone support technicians to use while troubleshooting
the incident over the phone. Our techs will categorize the issue
as related to one of the following:
a. Laser or impact printer issue prior to folder/sealer
b. Forms related issue (please read the InfoSealPS
FAQ for common forms related issues)
c. Folder/sealer mechanical issue
d. Operator training issue
e. Some combination of the above
- An onsite support visit will be dispatched on a minimum next
business day response time.
- The nature of the problem will dictate further efforts following
the on site support call. Final resolution of the problem is certified
with a written closing report to the InfoSeal tech support staff
by the field technician.
- InfoSeal notifies the distributor with a summary of the resolution.
A successful self seal mailer system is a combination of proper
operator training, top quality forms and a robust, well made folder/sealer.
Mission critical applications such as payroll and invoicing demand
problem free processing. Choose a turnkey system from InfoSeal and
be assured of the support you need.
Infoseal, LLC 1825 Blue Hills Circle Roanoke, Virginia
24012 1.888.952.4636 Fax 888.652.4636